Returns & Refund Policy
Mystic Carat DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON; however, we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item one time for an item of equal or greater value. Jewellery items can be exchanged for jewellery only. Please contact us by email at shop@mysticcarat.com and we will provide you with instructions on completing your exchange.
If you are sending an item back due to a manufacturing issue or for a ring sizing issue, you must first request a return number for your package. Mystic Carat is not responsible for any loss or damage that occurs during shipping. All items must be accompanied by the original sales receipt or order number. Please mail the package to the address provided in the instructions you receive from shop@mysticcarat.com and ensure that your name, address and return authorisation number are clearly printed on the outside of the package.
Please note: All returns should be properly packed in the same way as it was sent to you. The package contents should be properly covered and taped. Any package that is not properly covered and taped will not be considered eligible for returns and exchanges.
Mystic Carat will contact you upon receipt of the package. Our quality inspection team must confirm the returned jewellery has not been damaged or suffered excessive wear and tear during the 7-day period. All items must arrive back in their original condition.
MYSTIC CARAT
Mystic Carat is a personification of enchantment and boldness.it was born from the desire to unravel the arcane experiences of life in the form of jewellery
A message from the founder
At Mystic Carat we create collections which are inspired by the diverse experiences we all encounter in life, while I believe that jewelry alone may not change the world, the individuals who wear it certainly can. My vision is to create an environmentally friendly brand that not only gives back to society but also speaks to the soul. I see jewelry as a powerful form of expression—a silent statement of who you are. At Mystic Carat we celebrate individuality and would be honoured to be a part of your journey.
-JS Ramya
Packaging
Our commitment to sustainability is reflected in our paperless billing and eco-friendly, plastic-free packaging, illustrating our mission to positively impact society while protecting the environment. By prioritizing quality craftsmanship and eco-conscious practices, we strive to create a meaningful connection with our customers and the world around us.
