FAQ

Our jewellery pieces are crafted from high-quality 925 sterling silver and then coated with either rhodium or gold, depending on the specific design. Additionally, each piece is adorned with Cz diamond stimulants to elevate the overall aesthetic.

To maintain your silver jewellery please store them in our mystic box or in a cool dry place, It's important to avoid applying perfumes directly onto the pieces and to keep them away from harsh chemicals

Our silver jewellery is nickel free and hypoallergenic, providing a comfortable and safe wearing experience for those with sensitive skin

At our company, we believe in offering our customers the best value for their money every day. Instead of offering discounts, we strive to provide high-quality jewelry pieces made from premium materials, exquisite craftsmanship, and unique designs. By maintaining our prices, we ensure that each customer receives the utmost quality and craftsmanship without compromising on the value. We take pride in offering exceptional products at a fair and consistent price, making your jewelry purchase a worthwhile investment that will bring joy for years to come.

The estimate delivery date can vary depending on factors such as destination and the type of product that you’ve placed an order for. Our order usually ships in 48 hours and will reach you within a week after dispatch.

        At Mystic Carat, we strive to provide an exceptional shopping experience for our customers. While we do not offer refunds or accept returns, we do offer the option for exchanges within 15 days (T&C applied) of the delivery date. Our aim is to ensure your utmost satisfaction, and we are more than happy to assist you in finding an alternative item that meets your preferences.

If you find yourself dissatisfied with your purchase, we invite you to contact us via email at shop@mysticcarat.com or through our Instagram page. Our dedicated team will be delighted to guide you through the exchange process and help you choose an item of equal or greater value that better suits your needs.

In the case of manufacturing issues or ring sizing concerns, we kindly request that you request a return number prior to sending the item back. Please remember that Mystic Carat cannot be held accountable for any loss or damage incurred during the shipping process. To ensure a smooth exchange, please include the original sales receipt or order number with the returned item. Additionally, please ensure that your name, address, and return authorization number are clearly printed on the outside of the package.

To safeguard the item during transit, we kindly ask that you pack it securely, ensuring proper coverage and taping. This precaution is crucial to ensure that your package remains eligible for returns or exchanges. Once we receive your package, our meticulous quality inspection team will assess the returned jewelry to ensure it is in its original and in sellable condition, free from damage or excessive wear and tear.

Rest assured that upon receiving your package, Mystic Carat will promptly reach out to you with further instructions to facilitate your exchange smoothly and efficiently. We value your satisfaction and look forward to assisting you in finding the perfect piece of jewelry that brings joy and beauty to your life.